At Rhytiva LLC, customer satisfaction is important to us. We strive to provide reliable fishing gear, tackle, tools, and accessories to support your outdoor experiences. If you are not completely satisfied with your purchase, we offer a return, exchange, and refund process under the terms outlined below.

Please review this policy carefully before submitting a return or exchange request.

1. Return Eligibility

Customers may request a return within 30 days of the delivery date.

To qualify for a return, the following conditions generally apply:

• Products must be unused, undamaged, and in their original condition.

• Items should be returned in their original packaging, including all accessories, components, manuals, and other materials originally included.

• Products must not show signs of misuse, unauthorized modification, excessive wear, or damage caused after delivery.

• Customers must provide valid proof of purchase, such as an order confirmation or order number.

Fishing equipment and accessories that have been used and are no longer in a condition suitable for resale may not qualify for a standard return, except where otherwise required by applicable law.

All returned items are subject to inspection before a refund or exchange is approved.

2. Reasons for Return

We accept eligible return requests for the following circumstances:

Change of Mind

If you change your mind after purchasing a product or no longer need the item, you may request a return within 30 days of delivery, provided the product meets our return eligibility requirements.

For change-of-mind returns, customers are responsible for the associated return shipping costs.

Damaged or Defective Products

If your fishing gear arrives damaged, defective, or with a manufacturing issue, please contact our customer support team as soon as possible after delivery.

Please provide your order number, a description of the issue, and clear photographs of the affected product and packaging when applicable.

After reviewing your request, we will offer an appropriate resolution, which may include a replacement, exchange, or refund.

For verified product quality issues, Rhytiva LLC will cover the reasonable return shipping costs.

Incorrect Items Received

If you receive an item different from the product you ordered, please contact us for assistance.

After verifying the issue, we will arrange an appropriate replacement, exchange, or refund. Reasonable return shipping costs for verified fulfillment errors will be covered by Rhytiva LLC.

3. Return Procedure

To ensure that your return is handled efficiently, please follow the steps below.

Step 1: Submit a Return Request

Contact our customer support team at support@rhytiva.shop within 30 days of receiving your order.

Please include the following information:

• Your full name.

• Your order number.

• The name or description of the product.

• The reason for your return.

• Photographs of the product, if applicable.

Step 2: Receive Return Authorization

Our customer support team will review your request, verify the purchase details, and determine whether the item qualifies for return.

We generally respond to return requests within 1–2 business days.

If your request is approved, we will provide return instructions and confirm the appropriate return address.

Please do not send any products back before receiving return authorization from our team.

Step 3: Ship the Returned Product

Carefully package the approved item, preferably using its original packaging.

Include all required accessories, components, and other materials supplied with the original purchase.

Send the package according to the return instructions provided by our customer support team.

Step 4: Product Inspection

After receiving your returned item, our team will inspect its condition and verify that it meets the applicable return requirements.

The inspection process generally takes 3–5 business days after receipt of the returned package.

Once the inspection is completed, we will notify you of the result and the next steps.

4. Return Address

All approved returns should be sent to the following address unless otherwise instructed by our customer support team:

Return Department: Rhytiva LLC

9110 Grinnell St
Indianapolis, IN 46268
United States

Please contact support@rhytiva.shop before shipping your return to confirm the return authorization and applicable shipping instructions.

Customers are responsible for ensuring that returned packages are properly addressed and securely packaged.

5. Return Shipping Costs

Return shipping costs are determined by the reason for the return.

Customer-Initiated Returns

For returns resulting from a change of mind, incorrect product selection, or personal preference, the customer is responsible for the return shipping costs.

Quality-Related Returns

If a product is confirmed to be defective, damaged upon arrival, or affected by a manufacturing issue, Rhytiva LLC will cover the reasonable return shipping costs.

Incorrect Items

If we send an incorrect product due to a fulfillment error, Rhytiva LLC will cover the reasonable return shipping costs after verification.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or the return results from an error attributable to us.

6. Exchange Policy

Rhytiva LLC accepts eligible exchange requests within 30 days of the delivery date, subject to product condition and availability.

Customers may request an exchange in circumstances including:

• Receiving a defective or damaged product.

• Receiving an incorrect item.

• Requesting an eligible replacement for a product that meets our return requirements.

To request an exchange, please email support@rhytiva.shop with your order number, product details, and reason for the exchange.

Our exchange process generally follows these steps:

1. Request Submission: Contact our customer support team within 30 days of delivery.

2. Request Review: We generally review and respond to exchange requests within 1–2 business days.

3. Return Authorization: If approved, we will provide return instructions and the applicable return address.

4. Product Inspection: After receiving the original item, we generally complete the inspection within 3–5 business days.

5. Replacement Arrangement: Once the exchange is approved and the replacement product is available, we generally arrange dispatch within 3–5 business days.

If the requested replacement product is unavailable, we may offer an alternative solution, including a refund.

For verified defective products or fulfillment errors, reasonable return shipping costs will be covered by Rhytiva LLC.

7. Refund Policy and Processing Time

Once a returned product has been received, inspected, and approved, we will initiate the applicable refund.

Our refund arrangements are as follows:

• Refund Method: Approved refunds will be issued to the original payment method used for the purchase.

• Processing Time: Refunds are generally initiated within 3–5 business days after the returned product has been received, inspected, and approved.

• Bank Processing: The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

• Refund Confirmation: Customers may receive an email notification once the refund has been processed.

If your refund has not appeared after the expected processing period, please contact your payment provider or our customer support team for assistance.

8. Non-Returnable Items and Conditions

Unless otherwise required by applicable law, return requests may be declined under the following circumstances:

• The return request is submitted after the 30-day return period.

• The product shows signs of excessive use, misuse, or unauthorized modification.

• The item has been damaged due to improper handling after delivery.

• Required accessories, components, or original packaging are missing in a way that affects return eligibility.

• The product cannot be verified as an item purchased from our website.

Each request will be reviewed individually. If a return cannot be approved, we will communicate the reason to the customer.

9. Shipping and Delivery Information

Rhytiva LLC currently ships orders exclusively within the United States.

The shipping country is fixed to the United States at checkout. Customers must provide a valid U.S. shipping address to complete their purchases.

Our estimated order and delivery timeframes are as follows:

• Order Processing Time: 1–3 business days after payment confirmation.

• U.S. Shipping and Transit Time: 3–7 business days after dispatch.

• Estimated Total Delivery Time: Approximately 4–10 business days, including processing and transit.

We work with established domestic shipping carriers, which may include:

• United States Postal Service (USPS).

• United Parcel Service (UPS).

• FedEx.

The carrier assigned to each shipment may vary depending on the destination, package characteristics, and carrier availability.

Delivery estimates are provided for reference and may be affected by weather conditions, carrier operations, transportation disruptions, or other circumstances beyond our reasonable control.

For further information, please refer to our Shipping Policy.

10. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or is dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may submit a return request after receiving the package, subject to the conditions of this policy.

If an order is successfully canceled after payment has been collected, the applicable refund will be issued to the original payment method.